Improving on Plus/Delta: Focused Conversations for Better Feedback (Northern California CoP)

April 13, 2022 @ 5:30 pm – 8:00 pm (under construction)
April 13, 2022 @ 5:30 pm – 8:00 pm, Pacific Time Zone
Pleasant Hill
Texas Back Forty BBQ
100 Coggins Drive, San Antonio Room, Second Floor
LCI Northern California CoP

Many Lean practitioners use the "plus/delta" technique to solicit the feedback that is meant to fuel continuous improvement on their teams. But, this technique rarely delivers the goods! Sure, if there's a fairly obvious issue, someone will probably mention it. But, too often, we receive lots of superficial feedback such as "it was nice having bagels on Tuesday."  

This session will show a better process. Attendees will learn how to facilitate a focused conversation with a group that will solicit deeper, more useful insights into what's working, what's not, and what to do about it. The technique is flexible and easily scales to fit various contexts. Expect an immediate improvement in your Scrum team's retrospectives or your Lean team's reflections!


Todd Henderson, Boulder Associates - Todd is a principal at Boulder Associates, directs their San Francisco office, and has over 20 years of healthcare design experience. An advocate and innovator of lean design within his company's culture and beyond, Todd is also currently fascinated by Agile, Knowledge Management, programming microcontrollers, pickling, and homemade cocktail bitters. Recently, he became a Certified ScrumMaster and runs his teams using the Scrum framework. Even more recently, he decided to teach himself how to fish, and can sometimes be found looking foolish near large bodies of water.