Managing Uncertainty and Expectations in Building Design and Construction

Perfection is a baseline expectation when you purchase a product. But as experienced owners of building projects know, design and construction is an imperfect process with a variety of inherent uncertainties. Given that reality, what can project teams do to identify, anticipate and mitigate the conditions and factors that drive uncertainty, and how can owners adjust their expectations of project team performance to align with reasonable, achievable metrics that truly benefit the project?

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