Transparency & Visual Management

In general, the built environment is not a very transparent industry.

When using traditional project delivery, designers, construction teams, and trades are often not transparent about numbers, costs, timelines, and the like. Meanwhile, owners often hide their real budgetary restrictions from the teams they’re working with.

Though there are certainly teams and individual members who are transparent in their communications, there are times where teams operate with unaligned goals or unclear expectations.

This lack of transparency dissolves trust between the teams working together. This puts each team in a situation where they are doing what is best for themselves as opposed to what is best for the outcome of the project and its stakeholders.

This is one of the many benefits of utilizing a Lean project delivery system such as Integrated Project Delivery to complete construction projects. If you’re working in a project using IPD, you are more likely to be transparent because the success of each individual team is contractually linked together.

When teams are fully transparent, processes can more easily improve so the team can generate a more satisfactory final outcome – and more profit for everyone involved.

The purpose of Visual Management is to clarify the working standard and the current state so you can easily see the gap between the current and future state. This increases transparency and improves overall communication between team members.

Properly-executed Visual Management techniques allow team members to accomplish a number of things, including: identifying problems in the workflow, seeing whether the team is on pace to meet the Conditions of Satisfaction, and efficiently and non-verbally communicating necessary information.

When applying Visual Management techniques to your processes, here are some things to consider.

1. Every Team is Different

What works for some teams may not work for others. Determine what is visually needed for your workflow and what would be beneficial to include in meetings and discussions. Keep it simple and start small.

2. Visualize the Work

Conduct your team’s meetings in a visual workspace to better visualize the workflow. This can be a space with visual boards or displays that can aid in discussion, or where the work is being done.

3. Continuously Improve

Just like in all facets of Lean thinking, the team should constantly be analyzing and improving communication tools and tactics to see where communication can be further streamlined and where information can become more transparent. It is likewise important to create a baseline to improve from.

4. Create Urgency

Lean Visual Management cues should instill a sense of urgency in the responsible parties, such as with an Andon system where a flashing red light informs the team that a problem requires immediate attention. Whatever visual management practices are in place, they should push team members to think critically and utilize PDCA thinking to solve problems.

Visual Management makes design and construction projects in a number of ways, including…

1. Streamlines Communication

There’s a reason that everyone – from professional athletes to the military to manufacturing workers – uses visual signals daily: they’re effective. Visual indicators can often convey complex streams of information in seconds, quickly getting everyone on the same page so that work can be done.

2. Prevents Mistakes

Transparent communication, aided by clear visual cues, can align multiple different teams to make hand-offs clean and easy. Fewer mistakes means less waste, which means more time and effort can be spent creating value.

3. Visualizes the Workflow

A Lean Visual Management tool such as a Kanban board helps teams visualize the work that needs to be done and what the priorities are.