A Root Cause Analysis Framework: 5 Why

5 Whys

Introduction to Root Cause Analysis & 5 Whys

In design and construction, problems are somewhat like viruses. Workers know that problems are bound to happen but can’t necessarily predict when, where, or to what extent they’ll occur. Small problems are nothing to be scared of, much like a head cold. But even small issues in the process deserve to be investigated with your team.

When problems do arise, workers may feel the urge to dismiss the symptoms and assume that they’ll fix themselves in time. This can lead to a snowball effect in which the problem, unchecked, becomes more aggressive and more damaging to the project’s outcome.

By the time the team is ready to deal with the problem, they may be forced to waste resources they could have saved if they had attacked the problem right away. The goal of Lean thinking is to increase collaborative problem solving and improve communication channels, providing teams with the means to recognize and address problems immediately so they do not transform into more destructive issues later.

Root Cause Analysis Definition

A systematic method of analyzing possible causes to determine the root cause of a problem.

Root Cause Analysis

Root Cause Analysis (RCA) is a tool that helps teams discover not only what went wrong, but also provides members with the framework to develop a countermeasure to prevent future occurrences of the issue – similar to how the immune system learns to recognize viruses it has seen before to prevent them from causing harm in the future.

 

Applying Root Cause Analysis

The first step to effectively applying Root Cause Analysis is to learn how to identify problems. The ability to see problems in a process is required for Kaizen thinking to take place and for continuous improvement to drive processes forward. 

The moment a problem is identified, teams should gather all of their collective knowledge together to extinguish the issue as quickly as possible before it snowballs into something worse.

5 Why Analysis

Developed by Japanese professor Kaoru Ishikawa, 5 Why Analysis is a simple but effective RCA method and can be used for both small and moderately sized problems. Complex issues may require 5 Why Analysis to be conducted in conjunction with other Lean problem solving methods such as A3 Thinking and PDCA (Plan, Do, Check, Adjust).

When conducting 5 Why Analysis or any other type of Root Cause Analysis, it’s important to operate with the process in mind rather than the people. Finger pointing is counterproductive and does not align with a culture of Respect for People.

Lean methods encourage workers to continuously improve upon the process so that the outcome delivers maximum value to the stakeholder. If a problem has arisen on the job site, it’s a sign that a closer analysis of the process is necessary.

5 Whys Root Cause Analysis

What is 5 Why Analysis?

A root cause analysis tool used to dig for the root cause of a condition by asking why successively (at least five times) whenever a problem exists in order to get beyond the apparent symptoms. As each answer to the why question is documented, an additional inquiry is made concerning that response.

5 Whys Example

Let’s examine a practical root cause analysis example of a problem that workers may encounter on the construction site and how 5 Why Analysis can be used to tackle the source of the issue.

  • Problem Statement: 3rd floor electrical work did not finish on time. (Why?)
  • First Why: We were missing two workers from the crew. (Why?)
  • Second Why: The electrical PM sent them to a repair. (Why?)
  • Third Why: The PM did not know eight men were needed. (Why?)
  • Fourth Why: The PM was not involved in the planning. (Why?)
  • Fifth Why: Only the foreman was invited. (Root Cause)

This example is a good illustration of why it’s important to continue digging for the root cause when performing a Root Cause Analysis. 

If the team had stopped asking “why” at an earlier stage of the process, the team may have made the assumption that the two workers were missing from the crew because they were neglecting their jobs. There likely would have been finger pointing at specific members of the team for failing to complete the work in time. In reality, the root cause was a problem with the process rather than with the people. 

Fishbone Diagram

A fishbone diagram for root cause analysis allows teams to investigate and consider several possible root causes to a singular problem. Used in conjunction with 5 Whys and PDCA thinking, this Root Cause Analysis template helps to provide a fuller picture of what went wrong and how to address it.

Benefits & Drawbacks

5 Why Analysis Benefits

  • 5 Why Analysis forces teams to advance past the symptoms that they may otherwise stop at as “root causes” and dive deeper into the causes of those symptoms.
  • The process allows teams to identify the relationship between various factors that can lead to a chain reaction.
  • 5 Why Analysis helps teams prevent future similar problems from occurring. This follows the Lean mindset of continuous improvement.
  • The process is easy to learn and implement. You don’t need any sort of analytical background to utilize it.

5 Why Analysis Drawbacks

  • The process isn’t easily repeatable. A person analyzing the problem through a different lens may come to a different conclusion. Sometimes there are more than one possible causes to complex problems, which is why 5 Why Analysis is often used in combination with other Lean methods for bigger problems.
  • You can only operate within the information you know; you can’t find the actual root cause if you are lacking important information.
  • Generally, a single root cause is identified at the end of the process when, in reality, some problems result from a number of errors (also common in bigger problems).

Learn Root Cause Analysis & 5 Why

The Lean Construction Institute is committed to transforming the design and construction industry by providing Lean educational resources, conducting research, and facilitating local and national Lean events. Explore supplementary resources to further your understanding of root cause analysis and 5 why analysis below. 

Resources

eLearning Courses
Introduction to Lean Project Delivery
Gain insight to Lean Project Delivery (LPD) by understanding how the Lean System connects People, Principles, and Practices to optimize results by shifting both mindset and behaviors. The key achievable goal of this course is to prepare and enable team members with a foundational understanding of Lean approaches for daily use within a project environment.
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Introduction to the Last Planner System®
This course will allow you to gain in-depth insight to the practical application of the Last Planner® System (LPS) through multimedia, hands-on interactions, diagrams, worksheets, and more. The key achievable goal of this course is to learn how to engage at all five levels of LPS effectively on a day-to-day basis with a team implementing the system.
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Effective Big Room
Gain a foundational understanding of the concept of a Big Room by learning the benefits, purpose, and implementation considerations. Understanding how to improve collaboration and drive transparency within your team. Identifying venue types, set up, and activities that work best for your projects. Learning how to effectively advance work and learning to support the success of future projects.
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Lean In The Design Phase
Gain insight to Lean approaches and tools relative to the design phase of project delivery to optimize team communication, collaboration and results. Understand how a Lean strategy can drive innovative solutions by connecting People, Principles and Practices. The key achievable goal of this course is to prepare and enable team members with a foundational understanding of Lean approaches for daily use within the design phase of a project.
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Last Planner System® In Design
Gain a foundational understanding of implementing Last Planner System® (LPS®) during the design (pre-construction) phases of a project. Identify the essential foundational principles of the five conversations of LPS, gain practical application insight for each, and access key action guidelines.
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Target Value Delivery
Gain an understanding of Target Value Delivery (TVD) by identifying the different phases and components that make up the delivery approach. Discover how the Lean components interact together to improve the process and outcome of the project.
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LCI Publications
Transforming Design and Construction: A Framework for Change

William R. (Bill) Seed, Executive Editor

A diverse set of practitioners collaborated to create the Transforming Design and Construction: A Framework for Change book based on the transformative projects and experiences of their Lean practices. The papers, presented in short chapter format, are intended to encourage discussion, learning and experimentation individually or with a team. Read the first and most popular book in LCI’s Transforming Design and Construction series to gain a high-level understanding of various Lean principles, strategies and methods.
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Target Value Delivery: Practitioner Guidebook to Implementation

Executive Editors: Kristin Hill, Katherine Copeland and Christian Pikel

Target Value Delivery: Practitioner Guidebook to Implementation was collaboratively written by a team of more than 20 Target Value Delivery (TVD) practitioners to provide current state practical guidance to implementing TVD with a project team. This guidebook portrays TVD as an umbrella over Target Value Production for construction and Target Value Design by taking a broader approach rather than focusing only on the design phase. Read LCI’s second book in the Transforming Design and Construction series to gain practical insight to current practices for implementing Target Value Delivery on any project.
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